Terms & Conditions and Privacy & Policy

Service Charges: All service charges are displayed on the website/app. Spare parts, if required, will be charged separately.

Price Adjustment: In case of additional work beyond the initially booked service, the price may increase by ₹99 to ₹199 maximum.

Issue Resolution: Any service-related concerns raised by the customer will be addressed and resolved within 24 to 48 hours

Service Charges: All service charges are displayed on the website/app. Spare parts, if required, will be charged separately.

Major Repairs: If a service cannot be completed at the customer's location, YELO will provide pick-up and drop-off assistance. Such services will be resolved within 12 to 24 hours.

Spare Parts: YELO is not responsible for any issues arising from spare parts not provided or approved by the company.

Late Service Charges: Services scheduled or performed after 8:00 PM will incur an additional charge.

Service Confirmation & Cancellation:Once a service is confirmed by the customer, it cannot be cancelled.

Discount Policy: Additional discounts beyond the offered price are not applicable.

Spare Parts: YELO is not responsible for any issues arising from spare parts not provided or approved by the company.

Discount Policy: Additional discounts beyond the offered price are not applicable.

Service Warranty: A warranty of 15 to 30 days will be provided on select services, as specified at the time of booking.

Distance Charges: An additional fee may apply based on the customer's location and travel distance.

Booking Platform: All services must be booked exclusively through the YELO mobile application or official website.

Rufund policy: Any services cancellation by customer on any pre-paid service the money will be Refund within 3-5 working days.

Information We Collect: YELO collects personal information such as your name, contact details, vehicle information, location data, payment information, and service history to provide and improve our services.

How We Use Your Information: We use your information to provide services, process payments, communicate with you about bookings and promotions, improve our service quality, analyze usage patterns, and comply with legal obligations.

Information Sharing: We may share your information with service providers, payment processors, and authorized mechanics necessary to provide our services. We do not sell your personal information to third parties.

Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no internet transmission is completely secure.

Your Choices: You may access, update, or delete your account information through our app or website. You can opt out of marketing communications while still receiving service-related notifications.

Cookies and Tracking: Our website uses cookies and similar technologies to enhance your experience, analyze usage, and assist in marketing efforts. You can manage cookie preferences through your browser settings.

Third-Party Links: Our service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

Children's Privacy: Our services are not intended for children under 18. We do not knowingly collect information from children under 18 without parental consent.

Changes to Privacy Policy: We may update this Privacy Policy periodically. We will notify you of material changes through email or our app/website. Continued use constitutes acceptance of changes.

International Data Transfers: Your information may be transferred to and processed in countries other than your residence, which may have different data protection laws.

Data Retention: We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights: Depending on your location, you may have rights to access, correct, delete, restrict processing, or port your personal data. Contact us to exercise these rights.